Sorry, Glass-U does not currently accept returns. If product arrives damaged, we will exchange that product within 10 days of purchase. If you have any questions, please feel free to contact us at info@GlassU.com with “Returns” in the subject line. If you would like to cancel an order, contact firstname.lastname@example.org with the subject line “Cancel: (order #) - (Your Name).” If the order has not yet shipped, a refund will be issued. Orders can not be cancelled once they are shipped. Refunds will be issued within a few business days.